VAYROSTYLE

This policy establishes clear rules regarding returns, refunds, exchanges, and orders placed under promotional offers, including Buy 1, Get More promotions. Its purpose is to ensure transparency, consistency, and a seamless experience.

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1. RETURN REQUEST TIMEFRAME

Customers have 60 calendar days from the delivery date to request a return, exchange, or report an issue.

To be eligible, the item must:

• Be unworn and unused;

• Be in perfect condition, free of damage or signs of wear;

• Include original packaging and accessories.

Requests that do not meet these conditions may be declined.

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2. PROMOTIONAL ORDERS (BUY 1, GET MORE)

In promotions such as Buy 1, Get 1 or Buy 1, Get More:

• Only one item is paid for;

• Additional items are provided as a complimentary benefit and do not carry individual commercial value.

Promotional Order Rules

• Warranty applies exclusively to the paid item;

• Complimentary items are not eligible for individual refunds or exchanges;

• For a full refund or store credit, all items must be returned together;

• Partial returns are not eligible for refunds or store credit;

• Exchanges are limited to the same product in a different color or variant, subject to availability;

• No additional items will be sent beyond the original paid item.

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3. DEFECTIVE PRODUCTS

3.1 DEFECT IN THE PAID ITEM

If the paid item is confirmed defective:

• A replacement of the same product will be provided at no cost;

• Alternatively, Vayrostyle may offer:

  • A refund corresponding to the paid item; or

  • Store credit of equal value.

Only one replacement is permitted per order.

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3.2 DEFECT IN COMPLIMENTARY ITEMS

If a defect occurs in a complimentary item:

• There is no obligation to replace, refund, or resend;

• These items do not carry individual warranty coverage;

• Any resolution will be evaluated at Vayrostyle’s discretion.

Approved solutions in such cases are considered goodwill gestures and do not establish precedent.

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4. EXCHANGES DUE TO PERSONAL PREFERENCE

Returns or exchanges due to:

• Change of mind;

• Personal preference;

• Expectations not met;

Do not apply to promotional orders.

In such cases:

• Complimentary items cannot be retained;

• Refunds (full or partial) will not be issued;

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5. REFUNDS

When applicable:

• Refunds apply only to the paid item;

• Shipping costs are non-refundable;

• Refunds are processed within 7–10 business days to the original payment method.

Processing time may vary depending on the payment provider.

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6. RETURN SHIPPING

• Customers are responsible for return shipping costs;

• Prepaid labels are not provided;

• Returns must include valid tracking information.

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7. REPLACEMENT LIMITATIONS

• Only one replacement item will be issued per order;

• Complimentary items do not qualify for additional shipments.

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8. ALTERNATIVE RESOLUTIONS

In select cases, Vayrostyle may offer alternative solutions, such as:

• Sending a different item at no additional cost;

• Allowing the customer to keep the original item without return.

These options:

• Do not guarantee a refund;

• Do not imply product defect;

• Are limited to one resolution per order.

Acceptance of such solutions is considered final.

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9. CONTACT

To initiate a request, contact:

📧 hello@vayrostyle.com

Please include your order number and a brief description of your request.

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About Vayrostyle

Vayrostyle is built on precision, clarity, and intentional design.
We create products that enhance presence — without excess, without compromise.

Built for presence.